Returns and refund

Legal Disclaimer and Jurisdiction & Applicable Law

Important Note

Tactoys India operates in accordance with the laws applicable in the State of Rajasthan, India. The products offered for sale on this Website are legal for sale and possession within Rajasthan and certain other states. However, we make no representations or warranties regarding the legality of these products in jurisdictions outside of Rajasthan.

Customers accessing or purchasing products from this Website from other states or countries do so at their own discretion and risk. It is the sole responsibility of the customer to ensure compliance with all applicable local, state, and national laws — including, but not limited to, the Arms Act and any regulations pertaining to restricted or prohibited items in their region.

Tactoys India shall not be held liable for any consequences arising from the misuse, unlawful possession, or unauthorized importation of its products in jurisdictions where such items may be regulated or prohibited.

Return and Refunds

      • How can I return a product ?

    We have a customer friendly return policy.we will refund you the full amount. However, return shipping cost is incurred by the buyer.  We accept returns within 7 days from the date of delivery.

    To Return a product you need to follow these steps:

    a) Send an email to us within 7 days from the date of delivery with a valid reason for return .i.e.

        • Product not as described on our site

        • Was delivered in a physically damaged condition

        • Has missing parts or accessories

        • Images or specifications are not as shown on our site

        • Is different from what was ordered 

        • Wrong colour 

        • Wrong size

        • Faulty product

      b) All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

      c) Send an email to helptactoysindia@gmail.com with your order number mentioning the product you want to return and your bank details where you want us to refund the amount. Please ensure that bank details submitted to us are free of any errors. 

      d) Once an email is sent, you will receive a mailing address to which you can ship the product back and the date before which product needs to be dispatched.  

      e) Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn’t get damaged in transit.

      f) Ship the product to the mailing address mentioned and send an email to helptactoysindia@gmail.com with the tracking number. Without tracking number, product can’t be tracked and can be lost in transit.

      g) Once the product has reached and it is inspected to be free from any defect as mentioned in step b, your money will be credited to your bank account mentioned in step a.

      The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:

          1. Any product that exhibits physical damage to the box or to the product

          1. Any product that has been used

          1. Any product not in its original condition

          1. Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

            • Refund For Cash on Delivery Orders

          With in 5 days of cycle 

          Refunds are processed on 15th and 30th of every month. Once refund is completed from our end – you will receive an email notification regarding the same. Please note that we will only be able to make online bank transfer. We cannot return Cash. 

              • Order Cancellations 
              • Can I cancel my order in case I change my mind after ordering?

            The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.

                • Why a “24 Hour” deadline ?

              As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.

                  • Cancellation before product has shipped ?

                If you cancel your order before your product has shipped, we will refund the entire amount.

                    • Cancellation after product has shipped ?

                  If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7 Day Replacement Guarantee for further details. 

                      • Refund

                        • I’m thinking about seeking a Refund. Are there any specific points to know?

                      The Refund will be initiated within  (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines. If you have made an online payment, refunds will take following number of days:

                      Mode of Payment RefundResolution TimeRefund Mode
                      Credit Card9 business days from the Date of InitiationCredit Card
                      Debit Card7 business days from the Date of InitiationDebit Card
                      Net banking3 business days from the Date of InitiationNEFT
                      COD5 business days from the Date of InitiationNEFT

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